APP-12 S-2: "Select a Silver support package"
About APP-12 S-2
APP-12 S-2 is a support agreement package that fits experienced MBC users.
Why is this important?
Access to a capable performance measurement tool is a must in every QA process of system performance requirements. Access to the test tool is, however, not enough. Equally important is access to a competent and fast support service.
Do you want information about our performance test tool MBC?
Read about MBC solutions.
"What are the objectives?"
The objectives of APP-12 S-2 are to experienced users in the use of MBC systems with minimum time delay to obtain maximum value.
"MBC Silver support user categories"/i
MBC Silver support is primarily intended for customers in the following situations:
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Who are more experienced users of MBC.
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Who are not in the need of quick support on MBC issues.
"Availability"
The "MBC Silver support package" is optional for MBC rental systems and MBC License systems after the first year.
What is an "MBC Silver Support package"?
An "MBC Silver support package" has two parts.
MBC User support
A Silver support package includes:
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MBC WEB Desk User Support.
Read more about MBC User Support
A Silver support package includes:
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MBC Software Releases.
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MBC Product Documentation.
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MBC WEB Desk Product Support.
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MBC Hardware Support.
